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  • March 2

    CoTweet Connects with ExactTarget

    The art of conversation meets the science of conversion.

    Jesse Engle & Scott Dorsey
    Jesse Engle, CoTweet & Scott Dorsey, ExactTarget

    Today, just fourteen months after we demo’d CoTweet publicly for the first time, I’m thrilled to announce that CoTweet has signed a definitive agreement to be acquired by ExactTarget, the leading provider of on-demand email and one-to-one marketing solutions. The combined companies will offer the first complete solution for businesses to manage all aspects of their online communication with customers and prospects, including email, mobile, and social media.

    CoTweet will continue to operate in San Francisco and establish a new Social Media Lab for ExactTarget. The entire CoTweet team will become part of ExactTarget.

    As the first Twitter application uniquely targeted to businesses, CoTweet attracted an impressive customer base, including large, established brands like Citi, Coca-Cola, Ford, McDonald’s, Sprint, Starbucks, Target, and Whole Foods as well as aggressive, growing brands like Threadless, Naked Pizza and Get Satisfaction. From the beginning, we established very close working relationships with customers and have expanded and improved the product based on direct feedback from them. The level of engagement we have enjoyed with our customers has been remarkable and has allowed us to stay in lock step with enterprises, releasing new features that address their emergent requirements as they scale their social media engagement.

    With today’s news, our vision remains the same. We’re committed to enabling enterprises of all sizes to engage in authentic, two-way relationships with customers, and will provide the tools so they can scale their social media operations. Combining with ExactTarget means that we can move even faster pushing the product forward and taking it to market.

    Joining forces with ExactTarget makes perfect sense for CoTweet. ExactTarget has been helping companies communicate with customers for a decade. Their engagement model—serve the individual, honor their preferences and deliver relevant content—puts customers at the center and is just as applicable for social media as it is for email. ExactTarget is the leader in their space and is on a tear. In 2009 they booked $114 million in revenue and raised a whopping $145 million in venture capital. ExactTarget’s CEO (and my new boss!) is and incredible leader with a top notch management team. And they’ve created a magnetic culture. It’s hard to imagine a more attractive team to be joining.

    There are so many people to thank at this milestone who have come alongside us on this journey. Specially I’d like to thank our investors: Baseline Ventures, Founders Fund, First Round Capital, SV Angel, Freestyle Capital and Maples Investments. It’s amazing how much value the right investors can bring and we picked some great ones. I’d also like to thank our advisors: Josh Auerbach, Laura Fitton, Guy Kawasaki, John Loftus and Jerry Michalski. It’s impossible to imagine our story without these folks who have contributed so much and I know will continue to support us moving forward. I’m honored to have incredible partners: Aaron Gotwalt, who dreamed up the CoTweet concept, has done the lionshare of development and whose belief that software is philosophy formed the foundation for our success; Kyle Sollenberger, whose design ability is second to none; and David Bill, probably the smartest and most seasoned CTO I’ve ever worked with. And lastly a huge thanks to our earliest employees: Michael Kovacs, Christian Westbrook and Susan Hobbs for believing in our vision and jumping on board.

    Today a new chapter begins and we couldn’t be more excited. You’ve probably noticed that we’ve changed our corporate color to reflect our new connection with ExactTarget. So both literally and figuratively, CoTweet’s future is bright orange!

    All the best,
    Jesse Engle

    BTW: Want to know even more? Check out this site with all the details.

    4 Comments; Filed under Media Coverage by Kyle Sollenberger

  • November 9

    Introducing the CoTweet Enterprise Innovators Program

    The Wall Street Journal has just broken the news of our first paid service, the Enterprise Innovators Program.

    The world’s leading brands have embraced the power of the real-time web, and CoTweet is playing a key role in their success. Today we’re announcing that companies including Coca-Cola, Ford, McDonald’s, Microsoft, SunTrust, Whole Foods and others have enrolled in the CoTweet Enterprise Innovators Program, a new program that includes exclusive Enterprise Edition product features and services that help companies manage their brands on Twitter. The full press release is here.

    For more information and to request an invitation to join, see the Enterprise Innovators Program page. The CoTweet public beta remains free for consumers and enterprises.

    (more…)

    0 Comments; Filed under Media Coverage, Product Updates by Kyle Sollenberger

  • October 22

    Paul Hopkins from easyJet Featured in BBC News Video

    European airline easyJet (@easyJetCare) use CoTweet to manage customer service interactions through Twitter. This interesting BBC News video covering the impact social media is having on the travel industry features Paul and his teams efforts (the easyJet piece starts at 3:45). → Watch the video

    picture-70unknown1picture-641picture-65

     

    Yes we make mistakes, everybody makes mistakes. It’s what we do about that feedback…and we resolve problems.

    Paul Hopkins, Head of Customer Experience, easyJet

    0 Comments; Filed under CoTweet Users, Media Coverage, Twitter for Business by Kyle Sollenberger

  • June 26

    City of Albuquerque Chooses CoTweet to Power Twitter-based 311 Service

    The City of Albuquerque is now using CoTweet to manage two–way dialogue with its constituents around critical community services on Twitter.

    picture-1

    @CABq encourages users to ask questions about City facilities like the Zoo, and to report problems around town such as damaged street signs, potholes, or graffiti. You can even snap a photo of the problem, and send that along with your tweet to assist us in resolving the issue.

    Find out more at http://cabq.gov.

    0 Comments; Filed under Media Coverage by Kyle Sollenberger

  • June 4

    Houston Dynamo reach out to fans with CoTweet

    HOUSTON, TX — Using CoTweet, the Houston Dynamo have launched an official Twitter page featuring contributions from players, executives, and Dynamo Girls, the team announced today.


    Houston Dynamo

    Through the use of CoTweet, a new business collaboration platform for Twitter, multiple members of the Dynamo organization will be able to post on the Dynamo feed, available at Twitter.com/HoustonDynamo.

    So far, contributors include midfielder Stuart Holden, defender Bobby Boswell, Chief Operating Officer Chris Canetti, Senior Vice President Rocky Harris, and mascot Dynamo Diesel. The Dynamo are the first Major League Soccer team to use CoTweet on their Twitter site.

    Read the full release

    0 Comments; Filed under Media Coverage by Kyle Sollenberger

  • June 2

    San Francisco Mayor Gavin Newsom Announces Twitter-based 311 service powered by CoTweet

    Who’s the most wired city now? While Seattle clinched the top spot in this year’s annual poll by Forbes, we’re putting our money on San Francisco to take top honors next year.

    picture-8

    Today the City of San Francisco announced a first of its kind application that allows citizens to access the City’s 311 Call Center without actually making a call.

    Need to request street cleaning, report a traffic light outage or graffiti? No problem. The City now plans to take service requests and provide information to the public using Twitter – and to manage and track these conversations using CoTweet.

    Following the example of leading corporations, non-profits and community and service organizations, San Francisco is the first major city to use Twitter to host two–way dialogue with its constituents around critical community services. This is a huge step for local government — and an example other cities are sure to follow.

    For more information, see what Mayor Gavin Newsom has to say about how San Francisco is “changing the way cities connect with their government.” Read the full release

    2 Comments; Filed under Media Coverage by Kyle Sollenberger

  • May 8

    April Highlights

    Wow, where’d April go? It was another great month for CoTweet, both in terms of product development and market acceptance. Here are some highlights:

    “…savvy startup CoTweet has come up with a magic formula for Twittering brands that is one part CRM and one part marketing tool, that they hope many a company will want to pay for.” CoTweet: The Twitter CRM Tool of Choice for BestBuy, JetBlue, and Ford

    — Mashable

    “As CoTweet provides real value to people managing consumer brands, it will not be hard for the company to charge for its service. ” CoTweet mentioned in Rafe Needleman’s Accosted by Twitter at Web 2.0 Expo.

    — CNET

    Fast Company
    Robert Scoble includes CoTweet among 7 Must Have Twitter Tools.

    LouisGray.com
    Excellent product review by Jesse Stay. CoTweet Brings CRM to Twitter.

    The Next Web
    CoTweet was selected as the only US-based start-up as a finalist for TheNextWeb Start-Up Rally. View the video presentation here.

    0 Comments; Filed under Media Coverage, Product Reviews by Jesse Engle

  • February 25

    CoTweet receives glowing review

    A review of CoTweet was posted on microblogging news site, Microblink, today. It left us gushing. You can read the full review here.

    Microblink masthead

    Some excerpts:

    “CoTweet may just be the ultimate corporate Twitter tool.”

    “Aaron Gotwalt (@gotwalt), Jesse Engle (@jesseengle) and Kyle Sollenberger (@iamkyle) think they’ve built the tool that could finally push businesses over the tipping point and into Twitter full-bore. From the looks of their new app, CoTweet, I’d say they’re well on their way.”

    “What business users will probably be most excited about is the look and feel of this app. Everything is very polished, just like any other piece of software they’re used to using.”

    “If you’ve ever watched Merlin Mann’s Inbox Zero video and wish you could do the same with Twitter, CoTweet answers again.”

    “While previous corporate Twitter case studies were reserved for innovative companies like Whole Foods and Zappos, the team at CoTweet has built a tool that truly gives any company the ability to use the microblogging service effectively. Head over to their site and get signed up for the private beta for a chance to try it out.”

    “Even after CoTweet rolls out a pro/paid plan (and I’m sure they will), companies will still be lining up with cash in hand to utilize this tool. You owe it to your company to give it a whirl.”

    0 Comments; Filed under CoTags, Demos, Development, Media Coverage, Product Reviews, Product Updates, Your Brand on Twitter by Jesse Engle

  • February 20

    CoTweet Interview on TheDeal.com

    Jesse Engle, CoTweet CEO, interviewed by Mary Kathleen Flynn of TheDeal.com.

    0 Comments; Filed under Media Coverage, Your Brand on Twitter by Jesse Engle

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