Did you notice anything new about CoTweet this morning?
Over the past weekend, CoTweet rolled out a new release. After logging in, you may have noticed the shiny, new user interface and icons. These changes were made to enhance your CoTweet dashboard experience. Also incorporated in this release is the Twitter Retweet integration. CoTweet is pleased to now be offering both the Twitter native retweet functionality as well as Quotes. In addition to Retweet, Quotes allows CoTweet users the ability to retweet in the traditional form of quoting another user along with the capacity to annotate the tweet by including your own comments.
CoTweet has partnered with Klout and now shares the Klout Score of the Twitter profile you are viewing. Klout Score measures the Twitter profile’s influence across the social web by calculating their True Reach, Amplification Ability and Network Score. Another exciting new feature is saved inline searches. As CoTweet is focused on the Team Platform Experience, we’ve implemented the ability that now allows you to save searches to share with your fellow team members.
Please refer to the CoTweet Support page for further explanation of the release’s useful new features. Take the new UI for a spin and let us know what you think!
Many people have asked us about Twitter’s planned commercial account offering and what it means for CoTweet. Twitter has been planning for commercial accounts for a long time. Today Anamitra Banerji from Twitter’s Product Team posted to their blog that Twitter is testing one of its new features, ‘Contributors’. We figure now would be a good time to shed a little light on how CoTweet will be working with Twitter to extend the functionality of commercial accounts as they’re rolled out.
CoTweet’s Multi-Author Functionality is Strengthened
CoTweet was the first company to recognize that businesses would require the ability to have more than one person tweeting through a brand Twitter account. We discovered this need through our own use of Twitter and designed this as a feature of CoTweet at the very beginning. We gave a lot of thought to how brands should represent themselves on Twitter and outlined our philosophy in our inaugural blog post: Making Brands Human on Twitter. Not only did we provide a tool, we also suggested a convention–that companies reveal the people communicating behind the brand and sign off on tweets. Much to our delight, this convention has been widely embraced by companies like Ford, Microsoft, Salesforce, and even Twitter itself. We knew from the outset that the approach of incorporating cotags, the ‘people behind the brand’, into the Twitter background was a little kludgy and that one day there would be a more elegant solution. Fortunately, that time is approaching. CoTweet is working closely with the Twitter API team to incorporate the new contributor API, which will further enhance CoTweet’s current multi-author functionality. (more…)
The world’s leading brands have embraced the power of the real-time web, and CoTweet is playing a key role in their success. Today we’re announcing that companies including Coca-Cola, Ford, McDonald’s, Microsoft, SunTrust, Whole Foods and others have enrolled in the CoTweet Enterprise Innovators Program, a new program that includes exclusive Enterprise Edition product features and services that help companies manage their brands on Twitter. The full press release is here.
For more information and to request an invitation to join, see the Enterprise Innovators Program page. The CoTweet public beta remains free for consumers and enterprises.
Great news! You can now you can post your updates from CoTweet to Facebook, LinkedIn, Yammer and dozens of other social networks.
Ping.fm is now integrated with CoTweet so you can publish once through CoTweet and automatically send your updates across the real time web. You can set up a unique Ping.fm posting group or account with each of your Twitter accounts, so you have ultimate control over which updates go where — essential for people managing multiple business accounts or a combination of business and personal accounts.
Set up instructions are available in the CoTweet Support Forum, which you can access once you’re logged in. Enjoy!
European airline easyJet (@easyJetCare) use CoTweet to manage customer service interactions through Twitter. This interesting BBC News video covering the impact social media is having on the travel industry features Paul and his teams efforts (the easyJet piece starts at 3:45). → Watch the video
Yes we make mistakes, everybody makes mistakes. It’s what we do about that feedback…and we resolve problems.
Paul Hopkins, Head of Customer Experience, easyJet
I’m excited to share the news that CoTweet has formed a partnership with Dachis Group to deliver social business solutions to enterprises.
Dachis Group is a new type of technology solutions firm. It was created in 2008 by Jeffrey Dachis to help large corporate enterprises unlock the value of social technologies to do business better. The firm takes a holistic approach to its client engagements, combining advisory services along with technology implementation across three practice areas: customer participation, workforce collaboration and business partner optimization. Today, Dachis Group announced its Alliance Partner program, including ten software companies that represent “the best technology providers and integrators in the marketplace.”
CoTweet’s partnership with Dachis Group further establishes CoTweet as the leading platform for enabling cross-functional teams to manage the front-line of their organizations’ real-time engagement with customers through Twitter.
We’re excited to work with Dachis Group to transform the way enterprises connect with their customers.
Jesse Engle interviews Lisa Horner (@GoToMeeting), Jenny Cisney (@KodakConnect), Rebecca Corliss (@HubSpot) and Khayyam Wakil (@iamkhayyam) at the Inbound Marketing Summit 2009 in Boston.
We could not find a solution that would enable people to jump easily between accounts… We really required a tool like CoTweet.Lisa Horner, @GoToMeeting
Marcus Schmidt (@marcusatmsft) from Microsoft talks about how the Windows team uses CoTweet to monitor and engage with people through the @MSWindows and @WindowsLive Twitter accounts and how they’re using it to promote the upcoming launch of Windows 7. Be sure to check out their #WinWin7 contest. They’re giving away some creative prizes to people who include the hash tag #WinWin7 to help them reach their goal of 77,777 followers by the launch of Windows 7 on October 22.
“We love CoTweet. It’s been the key way for our whole team to start tweeting.” Marcus Schmidt, Microsoft
Winnie Hsia (@misswinnie) from Whole Foods talks about using CoTweet on the @wholefoods Twitter account for managing conversations, scheduling tweets, monitoring search terms, assigning tweets and rolling out CoTweet to 280+ Whole Foods stores.
“CoTweet makes it so easy to explain to somebody how to manage [our Twitter] account…it really puts it in a neat little package. On Twitter directly, it’s a bit difficult to explain to someone who’s never seen the tool before, what the point is.” Winnie Hsia, Whole Foods
CoTweet is how business does Twitter. CoTweet allows multiple people to communicate through corporate Twitter accounts and stay in sync while doing so. No dropped balls, no stepping on each other's toes.
